Privacy Policy

1. Introduction

At OvinnoShop ("we", "us", "our") we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect when you use our website and services, how we use it, and the rights you have over it.

2. Information we collect

• Information you give us: name, delivery address, phone number, email address and order details when you place an order or create an account.
• Payment information: when you pay online we process your payment through secure gateways (SSLCommerz, bKash, Nagad, card). We do not store your full card or wallet PIN on our servers.
• Automatic information: device, browser, IP address and browsing activity collected through cookies and similar technologies.

3. How we use your information

• To process, deliver and manage your orders, including Cash-on-Delivery.
• To contact you about your order via SMS, email or phone.
• To provide customer support and handle returns or complaints.
• To improve our products, website and service.
• To send offers and updates — only where you have not opted out.

4. Sharing your information

We share your information only with the courier companies that deliver your order, our payment gateway partners, and service providers who help us run the store. We never sell your personal data to third parties.

5. Data security

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse. Online payments are handled over encrypted, PCI-compliant gateways.

6. Your rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us. You can also unsubscribe from marketing messages using the link in any email or by replying STOP to SMS.

7. Cookies

We use cookies to keep you signed in, remember your cart and understand how the site is used. See our Cookie Policy for details.

8. Contact us

For any privacy question, contact us at support@ovinnoshop.com or through our Contact page.