Terms & Conditions

1. Acceptance of terms

By accessing or using OvinnoShop and placing an order, you agree to these Terms & Conditions. Please read them carefully before using our services.

2. Account

You are responsible for keeping your account details and password confidential and for all activity under your account. The information you provide must be accurate and up to date.

3. Orders and pricing

• All prices are shown in Bangladeshi Taka (৳) and include applicable taxes unless stated otherwise.
• An order is confirmed only after we verify availability and (for some orders) confirm by phone or SMS.
• We reserve the right to cancel an order due to stock issues, pricing errors, or suspected fraud.

4. Payment

We accept Cash on Delivery and online payment via bKash, Nagad, card and other supported gateways. For high-value or high-risk orders we may request advance payment or phone verification before dispatch.

5. Delivery

We deliver across all 64 districts of Bangladesh through trusted courier partners. Delivery times are estimates and may vary by location and product availability.

6. Returns and refunds

Returns and refunds are handled under our Refund & Return Policy. Please review it for eligibility and the process.

7. Prohibited use

You agree not to misuse the website, attempt unauthorised access, place fraudulent orders, or use the service for any unlawful purpose.

8. Intellectual property

All content on this website — logos, text, images and design — is the property of OvinnoShop or its suppliers and may not be copied without permission.

9. Limitation of liability

To the extent permitted by law, OvinnoShop is not liable for indirect or consequential loss arising from the use of the website or products.

10. Changes

We may update these terms from time to time. Continued use of the store after changes means you accept the updated terms.

11. Contact

Questions about these terms? Reach us at support@ovinnoshop.com.