Refund & Return Policy

1. 7-day easy returns

We want you to love your order. If you are not satisfied, you can request a return within 7 days of delivery, provided the item is unused, in its original condition and packaging, with all tags intact.

2. What can be returned

• Items that are damaged, defective or not as described.
• Wrong item or wrong size delivered.
• Unused items in original packaging within the 7-day window.

3. What cannot be returned

• Innerwear, cosmetics and other hygiene-sensitive products once opened.
• Items marked "Final Sale" or "Non-returnable".
• Products damaged due to misuse after delivery.

4. How to request a return

1. Go to My Orders in your account and select the order.
2. Choose the item and reason, then submit the return request — or contact our support team.
3. Our team reviews and approves the request, then arranges pickup or guides you on returning the item.

5. Refunds

Once we receive and inspect the returned item, your refund is processed within 3–7 business days:

• Online payments are refunded to the original payment method or as store credit.
• Cash-on-Delivery orders are refunded via bKash/Nagad or store credit, as you prefer.

6. Exchange

Prefer a different size or colour? Request an exchange instead of a refund, subject to availability.

7. Need help?

Our support team is here for you — contact us at support@ovinnoshop.com or via the Contact page.